Occasionally, users need a hand with CapellaFX. Our client support team is here to help. The easiest way to get in touch with us is creating a support ticket directly within CapellaFX.
February
23,
2016
Posted by
Annebelle Syrimis
Have you ever been asked to provide SSAE 16 reports or bridge letters about CapellaFX software? They’re easily accessible, right in the CapellaFX Support Desk customer service portal.
February
15,
2016
Posted by
Rebecca Judge
Have you ever needed to print or save a group of trade tickets for internal documentation purposes or auditors? With CapellaFX you can easily do that.
January
10,
2016
Posted by
Rebecca Judge
Have you ever been in Capella and not been able to see the whole window? Is the window so big that the buttons at the bottom aren’t showing or perhaps you can’t see the top of your screen any longer? A quick way to fix that is to hold down the...
December
13,
2015
Posted by
Karen Gubler
With year-end audits coming for most companies, auditors generally want to recalculate the entries for a sample of trades. With Capella it is easy to give them all the information that they need to perform the recalculations in one place. From the...
November
10,
2015
Posted by
Rebecca Judge
Along with year-end comes audit questions. You can easily provide audit reports from Capella. These reports can tell you such things as what access each user has in the system and which trades were amended and when. To access the audit reports in...
October
13,
2015
Posted by
Rebecca Judge
In a back-to-back transaction, the parent company executes the trade with the outside counterparty, but a subsidiary has the underlying FX exposure. With the increased use of this trading structure, we would like to highlight that CapellaFX can...
September
24,
2015
Posted by
Karen Gubler
Plan for the new fiscal year by creating its calendar with CapellaFX. Please note that you can enter exposures for a future fiscal year before the calendar is set up, but you will not be able enter any trades or run the Period Close until the...
August
10,
2015
Posted by
Rebecca Judge
Did you know you can easily sort trades in the Trigger and Release window of Period Close? Simply double click on the Expected Date, HP End Date or Value Date columns to sort by these dates and easily identify trades that potentially need to be...
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